How do we deliver to you?
Deliveries are either made by one of our couriers like DPD or FedEx or First Class. Orders sent by courier will be delivered Monday to Friday between 9.00am and 5.00pm and require someone to receive and sign for the delivery. Please see the section entitled “FAQs – Delivery”.
How long will it take to get to me?
Orders are normally dispatched within 48 hours. PLEASE HOWEVER ALLOW UP TO 7 WORKING DAYS FOR DELIVERY. Saturday, Sunday and Bank holidays are NOT included.
We will notify you of any change of delivery by e-mail or telephone providing that we have your correct details with the order.
Our cut off for shipping the same day is 2PM, any orders placed after 2PM are likely to be dispatched the following working day.
Minimum Delivery Charge
We have a minimum delivery charge of £3.29 + VAT for all orders. This is necessary because of the high cost of processing credit cards, the time involved in picking and packing small orders, the cost of packaging materials and of course, the postage fees.
We offer faster services,
Next Day Delivery – £9.99 + VAT
2-3 Day Service – £5.42 + VAT
These can be selected during checkout.
Please note these delivery charges are for mainland UK, this does not include Scottish Highlands and Islands. Additional fees are calculated for these areas.
Additional items added to the order after the first item will either incur no additional delivery cost or a small delivery supplement.
The box looks different to what I ordered?
Here at mirror-balls.co.uk we take pride in recycling boxes. So please note that your goods may be delivered in a different box, but we can assure you that your goods will be inside.
What happens if you are not happy with your purchase?
Should you be unhappy with your purchase and wish to cancel your order for whatever reason you must INFORM US IN WRITING BY EMAIL (all these contact details appear on every page of our website) within 14 days of the date that the equipment was delivered to you (We do not accept notification by telephone) you will be entitled to a full refund of the cost of the goods, as long as the equipment is returned in its original packaging, complete, unused and with proof of purchase from us. Any goods correctly supplied will no longer be accepted for return without written notification within seven days of delivery or in any event after seven days of delivery if no written notification has been supplied.
Please note that you are responsible for the return of any equipment and H7 Media Systems Ltd Limited can accept no responsibility until we receive the equipment. You are responsible for any costs incurred in returning any goods to us.
ALL RETURNS MUST BE SENT BACK TO US RECORDED DELIVERY. IT IS IMPOSSIBLE FOR US TO TRACK ITEMS SENT STANDARD MAIL.
Should any parts be missing, damaged or consumable items be used in whole or part, we reserve the right to make a deduction from any refund due to you for the whole value of the missing, damaged or consumable item. Please also note that returned goods may be subject to a 25% re-stocking fee, this covers our larger fragile items such as mirror balls that are palletised and specially checked on arrival back into our warehouse.
Any refund will only be credited to the credit or debit card used for the original purchase and will only be made after we have received the goods and they have been inspected and confirmed as satisfactory by us.
Please allow 10 days for the refund to reach your account.
